Got Questions? We’re Here to Help You Find Answers
At Gayatri Pashmina, every piece we create reflects our values, craftsmanship, and commitment to long-term partnerships.We combine Nepalese craftsmanship with modern, sustainable practices to deliver high-quality, ethically-made cashmere products. As an OEM partner, we offer full customization, meticulous quality control, and a commitment to responsible manufacturing—ensuring every piece is luxurious, durable, and meaningful.
We specialize in premium natural fibers, including 100% cashmere, wool, alpaca, and silk. All our materials are sustainably sourced and carefully selected to ensure exceptional quality and comfort in every product.
We proudly export our premium cashmere products to key markets including the United States, Europe (especially Germany, France, and the UK), Japan, South Korea, and Australia. Our strong global network allows us to serve luxury brands and boutiques worldwide.
We create a wide range of custom cashmere products using both weaving and knitting techniques, tailored to your needs:
Weaving: Scarves, stoles, shawls, mufflers, throws, blankets, cushion covers — up to 150 cm in width. We also offer screen printing and digital printing on scarves.
Knitting: Sweaters, turtlenecks, hoodies (including zip-up and half-zip styles), ponchos, pants, sweatpants, joggers, robes, and complete loungewear sets.
Our headquarters and manufacturing facility are based in Kathmandu, Nepal, at the heart of one of the world’s oldest and most respected cashmere production regions. This location allows us to combine traditional craftsmanship with modern technology to produce premium cashmere products.
We would be delighted to meet with you in Kathmandu to discuss your designs and production needs. Please contact us in advance to schedule an appointment so we can prepare accordingly and ensure you have the best experience at our facility.
Yes, we have a showroom located in Kathmandu where you can view and feel our premium cashmere products. Please contact us to schedule a visit, so we can ensure personalized attention and availability of the items you are interested in.
We welcome visitors to our factory by appointment only to ensure a personalized and safe experience. Please contact us in advance to schedule your visit. We also offer pickup services from key locations in Kathmandu to make your visit convenient and hassle-free.
We look forward to showing you our facility and discussing your needs.
We unanimously prefer email contact for several reasons:
Email provides a clear, written record of communication, reducing the chance of misunderstandings.
Unlike phone calls, emails allow us to track requests and respond thoroughly.
You can reach us anytime at info@gayatripashmina.com. For additional contact options, please visit our Contact Us page.
We produce a wide range of 100% natural fiber products, including scarves, stoles, shawls, throws, blankets, sweaters, cardigans, hoodies, and loungewear. Every product is carefully crafted for premium quality and timeless appeal.
We guide first-time entrepreneurs step by step. Start by sharing your concept, product types, and target market. We’ll help with yarn selection, fabric development, sampling, production, and private labeling, turning your idea into a high-quality collection.
Yes — we offer a comprehensive cashmere color card book and provide precise color matching. You can select your preferred shades, and our team ensures the yarn and fabric match your specifications accurately. Additionally, you can browse our color library to explore and choose the colors that best suit your collection.
Absolutely — we work with brands to create custom designs, patterns, yarn blends, and finishes, as well as technical guidance on yarn count, gauge, and fabric construction, ensuring your collection meets your vision.
Yes — we provide digital or physical samples for approval, helping brands verify quality, texture, color, and design before committing to large-scale production.
Yes — we provide full private label services, including custom labels, packaging, and finishing, so your products reflect your brand identity perfectly.
We focus on premium, sustainable production, so extremely low prices may affect quality. However, we guide you in optimizing production costs while maintaining the luxury and durability your brand requires.
Confidentiality is a priority. We follow strict NDA and intellectual property protocols, ensuring your designs, concepts, and ideas remain fully protected throughout production.
Yes — we help brands design complete seasonal collections, coordinating colors, yarns, patterns, and product assortments. This ensures your offerings are cohesive, timely, and aligned with market trends while maintaining the high quality and craftsmanship of each piece.
Our bulk order process begins with sharing your product specifications, designs, and customization requirements. After sample approval, we move to production planning, quality checks, and final delivery, keeping you informed at every stage.
Our MOQs are flexible depending on product type, complexity, and customization requirements. We guide brands, especially start-ups, to find the right balance between order size, cost, and production efficiency. For more details, you can check the MOQ listed on each product page.
Sample pricing depends on the type of product and customization requirements:
In-stock samples are charged at two times the wholesale bulk price.
Custom samples, made with your measurements or tech packs, are charged at three times the estimated wholesale bulk price to cover development and operational costs.
Good news: Once you place a wholesale bulk order, the sample cost is fully refundable or can be credited toward your bulk purchase.
Lead times vary depending on product type, complexity, and order size. Typically, sample development takes 2–4 weeks, and bulk production ranges from 6–12 weeks. We coordinate closely with brands to ensure timely delivery of high-quality products.
Minor adjustments may be possible if production has not advanced too far. Our team will advise on feasibility, cost implications, and potential timeline impact before implementing any changes.
Yes — additional items can be added if production capacity allows. We coordinate with clients to integrate additions smoothly while maintaining the original production schedule.
Rush orders can be accommodated depending on current production schedules and capacity. We prioritize urgent requests where possible, while ensuring quality standards remain uncompromised.
We understand that plans can change, so please notify us as soon as possible if you wish to cancel an order.
Before production starts: Cancellations are usually accepted with minimal or no charges.
After production has begun: Partial or full cancellation fees may apply depending on how far along your order is.
Custom or made-to-order products: These are non-refundable once production is underway.
To discuss cancellation, please contact our customer service team promptly so we can guide you through the process.
Not at all — we treat every order with equal attention, regardless of size. Our team ensures quality, communication, and timelines are maintained for all clients, from start-ups to established brands.
Our facility can handle both small-batch and large-scale production, producing thousands of high-quality cashmere products per month. This allows us to accommodate customized collections and seasonal demands efficiently.
We accept bank transfers and international wire transfers (SWIFT/TT). For large or recurring orders, Letters of Credit (L/C) can also be arranged to guarantee secure transactions.
Yes — typically, a 50% deposit is required to confirm your order. The remaining balance is due before shipment. For established brands or repeat clients, flexible payment terms may be discussed on a case-by-case basis.
For larger orders, installment options may be available. Please contact our team to discuss a custom payment plan that aligns with your production and delivery schedule.
Yes — all payments are processed through secure banking channels, and we comply with Nepal Rastra Bank regulations for international transactions to ensure your funds are protected.
Under Nepal Rastra Bank guidelines:
Export payments must be received in convertible foreign currency and certified by a Nepalese bank.
Common methods include advance payment, bank wire transfer, or Letter of Credit.
Banks may require supporting documentation, such as invoices, contracts, or tax certificates.
Payments above certain thresholds may require additional approval from your bank per NRB rules.
Full payment is usually required before shipment of bulk orders. For samples or custom products, payment is due at the time of order confirmation.
Typically, pre-shipment payment is required. For established brands with a proven relationship, alternative arrangements may be considered on a case-by-case basis.
International bank charges or currency conversion fees may apply depending on your bank. We recommend checking with your financial institution to avoid unexpected costs.
Yes — we ship to most countries worldwide using reliable international couriers and freight services. The method depends on your order size, destination, and urgency to ensure timely and safe delivery.
We offer express courier delivery for smaller orders and freight shipping for bulk or large orders. Delivery timelines are confirmed when your order is finalized.
Shipping time varies by destination and method. Express courier shipments typically take 5–10 business days, while freight shipments may take 2–4 weeks. Exact timelines are confirmed at the time of order.
All orders are carefully packed to protect products during transit. For fragile or bulk items, we use extra padding and secure packaging. Custom packaging requests for branding purposes are also accommodated.
Yes — we can provide photos or videos of your order before shipping so you can confirm quality, packaging, and order accuracy.
Yes — if you have an account with a preferred courier, we can ship your order using your account. Please provide your account details when placing the order.
Duty-free shipping depends on your country’s regulations and trade agreements. Import duties and taxes are generally the buyer’s responsibility, but we provide the necessary documentation to assist with customs clearance.
We provide tracking information for all shipments, allowing you to monitor your order from our facility to your doorstep.
Yes — for multiple orders, we can consolidate shipments to reduce shipping costs and simplify customs clearance. We also accommodate custom packaging and labeling to meet your brand requirements.
Yes — shipping costs depend on order size, weight, destination, and shipping method. We provide transparent cost estimates before confirming your order so you can plan accordingly.
We’re always happy to assist you. Whether it’s about products, orders, or anything else, feel free to get in touch. Our team is ready to provide the answers and support you need to make your experience smooth and successful. Don’t hesitate to reach out anytime!